Database incident

Incident Report for Matrix

Resolved

This incident has been resolved.

Posted Sep 04, 2025 - 09:28 UTC

We are continuing to monitor for any further issues.

Posted Sep 03, 2025 - 17:37 UTC

The database has been restore, and verification checks complete. matrix.org's Synapse has been started up again and we are monitoring

Posted Sep 03, 2025 - 17:03 UTC

Restoration is ongoing, we do not yet have a concrete estimate for resolution. Live updates here https://bsky.app/profile/matrix.org/post/3lxuslbzjuc2t

Posted Sep 03, 2025 - 08:49 UTC

We are in the process of restoring the matrix.org database from a backup. The matrix.org homeserver will be offline until this has been completed

Posted Sep 02, 2025 - 19:42 UTC

We've identified an issue with the matrix.org database

Posted Sep 02, 2025 - 17:39 UTC

This incident affected: Matrix.org (Synapse).